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Last Updated: 01.01.2026

Bijaka is committed to fair and transparent return and refund practices while maintaining the safety, hygiene, and integrity of our products.

A product is eligible for return only if all the following conditions are met:

• The return request is raised within 4 days from the date of delivery
   
• The product is unused, unworn, uninstalled, and in original condition
   
• Original packaging, labels, manuals, and accessories are intact
   
• Proof of purchase (invoice/order ID) is provided
   

⚠️ Safety products once used cannot be returned due to hygiene and safety regulations.
 

The following items are not eligible for return or refund:

• Used or worn safety products (helmets, gloves, shoes, masks, PPE kits, etc.)
   
• Products damaged due to improper handling or misuse
   
• Customized, made-to-order, or special project supplies
   
• Clearance or discounted items (unless defective)
   
• Products returned without original packaging or accessories
   

Returns are accepted only in the following cases:

• Manufacturing defect (verified by inspection)
   
• Wrong product delivered
   
• Transit damage (must be reported within 24 hours of delivery)
   
• Missing items in shipment
   

For Bijaka in-house manufactured products:

• Defective products will be replaced or refunded after inspection
   
• Replacement is preferred over refund wherever feasible
   
• Refunds are processed only after quality verification
   

For externally sourced products:

• Returns and refunds are governed by supplier-backed warranty terms
   
• Bijaka will coordinate with the supplier for resolution
   
• Approval is subject to supplier inspection and acceptance
   

• Approved refunds are processed within 7–10 working days
   
• Refunds are issued through the original payment method
   
• Shipping, handling, and logistics charges are non-refundable, unless the error is from Bijaka’s side
   

• Replacements are dispatched after receiving and inspecting the returned product
   
• If the same product is unavailable, a refund or alternative product may be offered
   
• Replacement delivery timelines may vary based on stock availability
   

• Bulk, corporate, and project orders follow mutually agreed commercial terms
   
• Returns and refunds are not applicable unless explicitly mentioned in the contract or PO
   

To initiate a return, contact us with:

• Order ID / Invoice number
   
• Product name and quantity
   
• Reason for return
   
• Supporting images/videos (if applicable)
   

📧 Email: support@bijaka.com